DELIVERY TERMS

Welcome to www.argesanshop.com We're committed to ensuring that your orders are delivered to you in a timely and efficient manner. Please review the following delivery terms, which are in line with the global standards upheld by DHL Express.

Delivery Process:

1. Order Processing: Once your order is placed and payment is confirmed, we will begin processing your order within 2-10 business days.

2. Shipping Method: All orders are shipped via DHL Express, a leading global logistics company known for its reliable and expedited delivery services.

3. Estimated Delivery Time: The estimated delivery time for your order will vary depending on your location and shipping method selected at checkout. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor the status of your delivery in real-time.

4. Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or complications in the delivery process. We are not responsible for delivery failures due to incorrect or incomplete address information provided by the customer.

Delivery Charges:

1. Shipping Fees: The shipping fee is included in the price for purchases made on www.argesanshop.com.

2. Customs and Duties: Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the total purchase price or shipping fees paid to us. Therefore, we recommend consulting with your customs office regarding any potential tax-related matters before making a purchase.

Delivery Updates and Tracking:

1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your delivery on the DHL Express website or through their mobile app.

2. Delivery Notifications: DHL Express will provide delivery notifications via email or SMS, keeping you informed about the status of your shipment and estimated delivery date/time.

What should I do when receiving the product from the courier?

We highly recommend that you inspect the product upon delivery and check for any visible damage. If there is any damage to the package, please inform the courier before opening it, and take photos of the damage. Then, notify us via email at info@argesanshop.com with the photos attached. Once notified, we will initiate the necessary inspection process and, if necessary, proceed with the return of the product and issue a refund if applicable.

If your product arrives damaged during delivery, please take the following steps:

1. Document the Damage: Before opening the package, take photos of the damaged parcel from different angles.

2. Inspect the Product: Carefully examine the contents of the package for any visible damage. If the product itself is damaged, take clear photos of the affected areas.

3. Contact Customer Support: Reach out to our customer support team immediately to report the damage. Provide them with details of the order, including the order number and description of the damage.

4. Submit Evidence: Send the photos of the damaged package and product to the customer support team. This will help expedite the resolution process.

5. Follow Instruction: Follow any instructions provided by customer support regarding the return, replacement, or refund process. They will guide you through the necessary steps to resolve the issue.

By following these steps and promptly reporting any damage, we can work to swiftly address the situation and ensure your satisfaction with your purchase.

How can I reach the shipping company and return my product ?

To reach DHL Express for inquiries regarding your shipment or to initiate a return, you can contact their customer service directly. They offer various contact channels, including phone, email, and live chat on their official website. For initiating a return, you'll typically need to provide your shipment details and reason for return. DHL Express also provides convenient drop-off locations and pickup services for returns, depending on your location and the terms of your shipment. Feel free to visit DHL Express's official website or contact them directly for further assistance in managing your shipment or return.

How can I return a defective product to www.argesanshop.com?

You can request a courier to your address by calling DHL Express in accordance with the return policy terms, or you can find out the address of the nearest DHL Express branch and deliver the item directly to the branch. Once your product is received by www.argesanshop.com, it will be processed for inspection after checking its packaging and accessories. Following the inspection, the defective product will be replaced with the correct one and sent back to your address.

How are corporate returns processed?

If you have placed your order as a corporate entity on www.argesanshop.com and invoiced it under the company name, you need to issue a "return invoice" for your return requests. The return invoice is issued by the institution under which the shopping invoice was issued, excluding shipping costs and taxes, and is sent to Argesan. Return requests without an issued return invoice and not forwarded to Argesan cannot be processed. The exchange or return processes for products purchased as a corporate entity from www.argesanshop.com are the same as those for individual customers.

Delivery Support:

If you have any questions or concerns regarding your delivery, please don't hesitate to contact our customer support team at by send an e-mail to info@argesanshop.com We are here to assist you and ensure that your delivery experience meets your expectations.