Return Policy

Welcome! Customer satisfaction is our priority. However, when you need to return a product, make sure to follow the following policies for a smooth process.

General Return Conditions:

1. Original invoice or proof of purchase is required for product returns.

2. Returned products must be unused, undamaged, in their original packaging, and with attached tags.

3. Return requests must be made within [15 days] from the date of delivery of the product.

4. In cases of returns due to user error, wrong ordering, or change of preference, the shipping cost will be borne by the customer.

Return Process:

1. Submit your return request to www.argesanshop.com and include a message explaining the reason for return.

If your product arrives damaged during delivery, please take the following steps:

a. **Document the Damage**: Before opening the package, take photos of the damaged parcel from different angles.

b. **Inspect the Product**: Carefully examine the contents of the package for any visible damage. If the product itself is damaged, take clear photos of the affected areas.

c. **Contact Customer Support**: Reach out to our customer support team immediately to report the damage. Provide them with details of the order, including the order number and description of the damage.

d. **Submit Evidence**: Send the photos of the damaged package and product to the customer support team. This will help expedite the resolution process.

e. **Follow Instructions**: Follow any instructions provided by customer support regarding the return, replacement, or refund process. They will guide you through the necessary steps to resolve the issue.

By following these steps and promptly reporting any damage, we can work to swiftly address the situation and ensure your satisfaction with your purchase.

2. Once your return request is approved, you will receive detailed instructions about the return process.

3. Your return package must be sent via DHL Express or approved courier company. Keep the tracking number when returning the package and inform www.argesanshop.com.

Return Procedure and Refunds:

1. Once the return package reaches us and the products are inspected, your return request will be evaluated and approved.

2. In approved returns, the full amount will be processed within 15 business days and refunded to your account.

3. For purchases made with a credit card, the refund amount will be credited back to the same credit card used for payment.

4. If you have placed your order as a corporate entity on www.argesanshop.com and invoiced it under the company name, you need to issue a "return invoice" for your return requests. The return invoice is issued by the institution under which the shopping invoice was issued, excluding shipping costs and taxes, and is sent to Argesan. Return requests without an issued return invoice and not forwarded to Argesan cannot be processed. The exchange or return processes for products purchased as a corporate entity from www.argesanshop.com are the same as those for individual customers.

If you have any questions or concerns, please don't hesitate to contact us at info@argesanshop. Our customer service team will be happy to assist you.